AI Developer Platform
What are the key benefits of using RunLLM for technical support?
RunLLM offers several key benefits for technical support. Firstly, it saves time by providing high-quality answers to questions in seconds, reducing hours spent on repetitive work. It accelerates user adoption by delivering faster, more detailed answers with grounded AI responses and citations. Additionally, RunLLM provides actionable insights by highlighting areas for improvement in documentation and products based on users' questions and feedback. It also features native multimodality, enabling users to incorporate images and screenshots to enhance their queries.
How does RunLLM differentiate itself from generic retrieval-augmented generation tools?
RunLLM distinguishes itself from generic retrieval-augmented generation tools through its focus on providing the highest quality answers. Its AI is based on data provided by users, fine-tuned specifically for their product. RunLLM's features include multimodal answers, instant learning where it immediately corrects wrong answers, and detailed reasoning that explains the choice of data sources. Additionally, RunLLM ensures that every answer is concise and precise, avoiding unnecessary information and providing relevant sources for users to learn more.
How does RunLLM improve the findability of information in developer documentation?
RunLLM enhances the findability of information in developer documentation by dramatically improving the search experience. It assists both internal and external users in locating the necessary information quickly and efficiently, which can be particularly challenging due to the complexity of developer documentation. By providing multimodal answers and grounded AI responses with citations, RunLLM makes it easier to navigate and understand the documentation, ultimately enhancing user satisfaction and support function scalability.
