Conversational AI Customer Support Tool

What is Cardina and what does it do?

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Cardina is a CX tool that lets agents see, draw on, and co-browse a customer’s screen without requiring the customer to install anything. With one click, agents can highlight where to click by drawing on the screen, share their screen to provide visibility into workflows, and take control with the customer’s permission. Agents can scroll, click, and type on behalf of the customer, navigate external sites by requesting a full screenshare, and review or replay session recordings. Cardina also supports masking out sensitive data, recording sessions if desired, and reducing handle times to help resolve issues faster and improve CSAT/NPS.

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How does Cardina improve customer support efficiency?

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• Cardina helps resolve customer issues faster by enabling real-time, visual guidance instead of back-and-forth descriptions.
• It supports two-way screen sharing and, with customer consent, control of the customer’s screen to guide resolutions.
• It’s shown to reduce handling times and improve satisfaction metrics like CSAT/NPS, with reported gains such as 41% faster issue resolution and 47% higher first-contact resolutions in customer scenarios.

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How does Cardina's co-browsing work?

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• Agents can view the customer’s screen live or take control with the customer’s permission.
• Agents can draw on the screen to highlight where to click and guide actions.
• Agents can scroll, click, and type on behalf of the customer and navigate workflows on external sites by requesting a full screenshare.
• For security, sensitive data can be masked; only the requested webpage is shared by default (no personal notifications or other applications).
• Viewing permissions are configurable, and customers can revoke access at any time. Full audit logs capture agent actions.

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Do customers need to install anything to use Cardina?

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No. Cardina works with a simple, one-click setup and does not require downloads or complex meeting links. It’s designed to be fast to deploy and beginner-friendly for customers.

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What data privacy and security protections does Cardina provide?

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• Sensitive information is automatically obscured during co-browsing sessions.
• Passwords and certain sensitive fields are automatically hidden.
• Any element can be blocked by adding a single attribute.
• Configurable permissions and logging control what agents can see and do.
• Cardina shares only the webpage by default, excluding personal notifications or other applications.
• Users can revoke viewing permissions at any time.
• Full audit logs provide visibility into agent actions.
• Cardina is compliant with global data protection standards, including SOC 2 Type II, GDPR, CCPA, and HIPAA.

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How does Cardina control agent access to customer data?

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Agents access to sensitive customer data is limited to what’s necessary and only with the customer’s explicit consent. This approach aims to improve compliance and reduce risk compared to traditional admin panels or full account access.

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What can agents do during a Cardina session?

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• View the customer’s screen live.
• Draw on the screen to highlight actions.
• Take control with the customer’s permission and guide interactions (scroll, click, type).
• Navigate workflows on external sites by requesting a full screenshare.
• Review and replay past sessions; optionally record sessions for later review.
• Mask sensitive data and restrict what is visible via configurable permissions.

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Can I record and replay sessions?

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Yes. Cardina offers (optionally) recording and replay of past sessions, which helps agents review resolutions and improve future support.

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What is shared by default during a session?

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Cardina shares only the webpage by default—excluding personal notifications or other applications—throughout a session.

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What technologies and browsers does Cardina support?

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• Cardina integrates with your existing tools and works across devices and the latest web technologies.
• It supports React, Vue, and Angular, and is compatible with browsers such as Chrome, Firefox, Safari, and Edge.
• It works with Iframe, Canvas, Styled Components, CSSOM, Emotion, Shadow DOM, and other modern web technologies.

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How do I get started and what are the pricing options?

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• Create an account quickly; Cardina offers a free plan with no credit card required.
• For more features and scale, see pricing for simple, transparent options suitable for startups to enterprises.
• You can also get a demo to preview Cardina’s capabilities before committing.

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How can I contact Cardina for support or sales, and where can I find documentation?

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• Support: support@cardina.com
• Sales: sales@cardina.com
• Documentation and resources: See docs→ on the Cardina site, plus the broader resources (Security, Pricing, Company, Documentation, Customers, Blog, etc.).