AI Customer Assistant

What is ebi.ai?

Ebi.Ai offers businesses a powerful AI assistant platform, enabling them to effortlessly create and manage their own AI assistants without the need for coding or technical skills. With its customizable AI assistant, businesses can tailor its behavior to meet their specific needs, handling complex queries and providing support across multiple channels including website chat, Facebook Messenger, WhatsApp, and SMS. Ebi.Ai's integration with various data sources ensures the delivery of accurate and relevant information to users, while also helping businesses achieve significant cost savings by reducing reliance on traditional communication methods. Reported returns on investment for Ebi.Ai users have been as high as 533% within just six months of implementation.

How does ebi.ai work?

Ebi.Ai operates by creating customizable AI assistants for businesses, offering a streamlined process for enhanced customer engagement. Here's how it works:

1. Customization: Businesses can tailor the AI assistant's behavior to suit their specific needs, whether it's addressing routine inquiries or providing additional support. Ebi.Ai provides a flexible platform for seamless customization.

2. Multi-Channel Support: The AI assistant engages with customers across various channels, including website chat, Facebook Messenger, WhatsApp, and SMS. This ensures consistent and comprehensive communication, meeting customers wherever they are.

3. Data Integration: Ebi.Ai seamlessly communicates with data sources to ensure the delivery of accurate and relevant information to users. This integration enhances the overall effectiveness of interactions, improving user satisfaction.

4. Cost Savings: By leveraging an AI assistant, businesses can significantly reduce costs associated with traditional communication methods such as phone calls and emails. Ebi.Ai claims remarkable returns on investment, with reported figures reaching up to 533% within just six months of launch.

Feel free to explore Ebi.Ai and experience its benefits firsthand during the first 30 days.

How secure is the user data handled by Ebi.Ai?

Ebi.Ai prioritizes data security and compliance, implementing rigorous measures to safeguard user information. Key security measures include:

• Bulletproof Account Security: Utilizing two-factor authentication (2FA), granular role-based access control, and integration with external identity providers (upon request) to fortify account security. Encryption at rest (256-bit AES) and in transit (TLS 1.2) further enhance data protection.

• Security for Customer Data: Ebi.Ai, as the data processor, responsibly stores conversation information, ensuring personal data redaction. Annual penetration testing by a CREST member company with NCSC CHECK Green Light status, along with adherence to the Principle of Least Privilege and SOC 2 compliant data centers, bolster data security.

• Compliance: Ebi.Ai adheres to GDPR regulations, designs to WCAG 2.1 AA standards, holds Cyber Essentials Plus certification, and complies with the PCI Data Security Standard (PCI DSS) for online payments. All data is stored within the UK and EU jurisdictions to maintain compliance.

• Change Management and Cloud Security: Implementing peer code reviews, code auditing, robust unit testing, and continuous integration for change management. Active monitoring, change advisory board oversight, and utilization of a cloud-based platform hosted on Amazon Web Services (AWS) ensure cloud security. Backups stored within the UK/EU for 13 months, and the physical security of data centers provided by AWS further enhance security.

• Vulnerability Management: Employing automatic DDoS protection, dependency scanning within software, scanning of third-party software, IP address blocking, and patch releases based on severity to manage vulnerabilities effectively.

Ebi.Ai maintains strict policies for data protection, risk management, and disaster recovery planning to uphold security standards.

How much does ebi.ai cost?

Ebi.Ai introduces a flexible pay-as-you-grow pricing model, catering to businesses of all sizes. Here's how it operates:

• Free to Sign Up and Launch: Businesses can build, launch, and manage their AI assistant at no cost. During the initial month, usage remains entirely free.

• Monthly Payment Based on Request Volume: Following the first month, the average monthly request volume determines subsequent payments. Payments are reviewed monthly, based on a 3-month rolling average.

• Transparent Features: Ebi.Ai adopts a transparent approach to pricing, without gating off its premium features or complicating pricing plans. With a pay-as-you-grow model, businesses enjoy affordability from the outset.

Additionally, Ebi.Ai offers premium features such as 24/7 automation, natural language chat, and the safe adoption of large language models like GPT.

What are the benefits of ebi.ai?

Ebi.Ai offers several benefits to businesses:

1. Customizable AI Assistants: Businesses can create and tailor AI assistants to their specific needs, allowing them to efficiently handle routine inquiries and provide additional support.

2. Multi-Channel Support: The AI assistant engages with customers across various channels including chat on websites, Facebook Messenger, WhatsApp, and SMS, ensuring a seamless and comprehensive communication experience.

3. Data Integration: Ebi.Ai seamlessly communicates with data sources, ensuring the delivery of accurate and relevant information to users, thereby enhancing the overall effectiveness of interactions.

4. Cost Savings: By utilizing an AI assistant, businesses can significantly reduce costs associated with traditional communication methods such as phone calls and emails. Ebi.Ai claims substantial returns on investment, with reported figures reaching up to 533% within just six months of launch.

Additionally, Ebi.Ai's pay-as-you-grow pricing model makes it accessible for businesses of all sizes, ensuring affordability and flexibility.