AI Chat Plugin

What is board.support?

Support Board provides a Smart Chat system through its platform, aiming to improve customer support and marketing endeavors. This system incorporates AI-driven chatbots and a chat interface tailored for conversational marketing purposes. Its objective is to streamline customer communication processes, thereby saving time, boosting revenues, and ensuring compatibility with existing user software.

What are the features of board.support?

Support Board offers several notable features:

1. AI-Powered Chatbots: Users can create and deploy conversational chatbots effortlessly, enabling the automation of customer service tasks without the need for coding.

2. Conversational Marketing Tools: Support Board provides innovative marketing tools geared towards enhancing revenue generation and optimizing sales workflows.

3. Customer Service Support: The platform facilitates outstanding customer support and live chat experiences, ensuring that users can efficiently address customer inquiries and issues.

4. Multichannel Support: Support Board enables seamless communication across diverse channels, including email and popular messaging applications, allowing users to engage with customers effectively across various platforms.

What are the pricing plans of board.support?

Support Board offers a range of pricing plans tailored to diverse requirements:

1. PHP & WordPress Versions: Both the PHP and WordPress editions of Support Board are available for a one-time payment of $59.

2. Main Plugin: The main plugin can be obtained for $59.

3. Additional Apps: Users can purchase extra apps, with prices starting from $92.

4. Cloud Versions: Cloud-based iterations of Support Board begin at $5 per month.

These plans are designed to accommodate various users, from freelancers to large enterprises, providing flexibility in selecting the most suitable option. For further details or to select a plan aligned with your needs, please refer to their official pricing page.

What are the limitations of board.support?

Users have reported several limitations of Support Board, including:

1. Lack of Desktop or Linux Support: While the platform integrates with Slack, some users have observed the absence of a dedicated desktop or Linux application for receiving chat or ticket notifications.

2. Server Requirements: Support Board necessitates specific server settings like CURL, ZIP ARCHIVE, and particular file permissions. Moreover, it cannot be utilized on HTML pages directly opened on a local computer; instead, a local server such as Xampp is required.

3. SQL Mode Restrictions: Certain MySQL settings like "ONLY_FULL_GROUP_BY" and "ANSI_QUOTES" must be deactivated for Support Board to operate effectively.

These limitations are crucial factors to consider when assessing the suitability of Support Board for your technical environment and support requirements. For a more comprehensive understanding, it's recommended to delve into user feedback and technical documentation.

How to get started with board.support?

Here's a quick guide to getting started with Support Board:

1. Register for an Account: Sign up for Support Board, choosing between the PHP & WordPress versions or the Cloud version.

2. Manage Conversations: Use the platform to oversee all conversations and users conveniently in one shared area.

3. Knowledge Base: Establish a multilingual knowledge base to offer quicker assistance to customers.

4. Message Editor: Take advantage of the message editor equipped with emojis and markdown syntax for text formatting.

5. Saved Replies: Save time by utilizing saved replies for frequently asked questions.

6. Departments: Organize conversations efficiently by assigning them to specific departments.

7. Notifications: Configure various notification types to keep abreast of new messages.

8. Real-time Queue: Implement a real-time queue to inform visitors of their position and expected wait time.

For a more detailed walkthrough, including setting up chatbots and integrating with other software, consult the official Support Board support features page or watch tutorial videos available on platforms like YouTube. These resources furnish step-by-step instructions and additional tips for maximizing Support Board’s functionalities.