AI Call Center Software
What does CloudTalk do?
CloudTalk is a cloud-based virtual phone / call center / VoIP platform designed for sales and support teams. It enables businesses to make and receive calls over the internet, manage contact center workflows, route calls intelligently, integrate with CRM systems, monitor agent performance, and automate aspects of call handling.
What are some unique features of cloudtalk.io?
One of CloudTalk’s newest and most exciting features is the AI Voice Agent, an intelligent virtual agent that can handle both inbound and outbound calls on its own. It can talk naturally with customers, answer routine questions, qualify leads, and provide 24/7 support without any human intervention.
What is the cheapest pricing package CloudTalk offers?
The lowest pricing plan, "Lite," for CloudTalk is around US $19 per user per month (when billed annually).
How does CloudTalk enhance agent productivity?
CloudTalk enhances agent productivity by providing tools such as the parallel dialer and outbound AI agents to automate dialing, reducing manual work and allowing agents to focus on high-value conversations. Features like call menus and smart condition-based routing also help manage inbound support efficiently, reducing missed calls and handling support requests with ease.
What integrations does CloudTalk offer?
CloudTalk offers over 100 integrations with various platforms to streamline workflows and enhance communication. These integrations include popular CRM systems and other business tools, allowing teams to manage calls, customer interactions, and data seamlessly across different systems.
How reliable is CloudTalk's voice infrastructure for global calling?
CloudTalk boasts a best-in-class voice infrastructure with coverage in 160+ countries and 99.999% uptime. The platform is supported by multiple carriers, redundant servers, and multi-region backups to ensure clear, reliable, and accessible voice communication, whether the team is working remotely, globally, or expanding rapidly.
