SoundHound AI

SoundHound AI helps enterprises deploy conversational AI agents that can handle real-world voice interactions. Build agents on OASYS, a voice-native “Orchestrated Agent System,” designed to keep conversations moving smoothly even in chaotic conditions.

The platform emphasizes deep control for reliability. Use agentic systems with guardrails, rule-based actions, and optional human assistance to support dependable resolution across tasks and channels.

Deploy these agents at any customer or employee touchpoint—digital or physical—from a single platform. SoundHound AI also supports co-managing agent creation so teams can build with AI, with SoundHound, or using their own approach, plus an ecosystem intended to connect with brands and devices.

What is OASYS in SoundHound AI?

OASYS is the voice-native “Orchestrated Agent System” where you build conversational AI agents designed for voice interactions.

How does SoundHound AI help make agents reliable in real voice conversations?

Agents are designed to keep listening through difficult, real-world conditions, and can be configured with guardrails and rule-based actions to guide outcomes.

Can human agents be involved when needed?

Yes. The system supports optional human assistance, helping you handle situations where escalation or human resolution is preferable.

Where can these voice AI agents be deployed?

You can deploy agents to customer or employee touchpoints—digital or physical—using one platform.

Can teams build agents themselves or with SoundHound AI?

Yes. You can create and manage agents on your own, with AI, or with SoundHound AI, with designs aimed at supporting your success.

How does SoundHound AI address security and sensitive data?

It uses layered guardrails, a proprietary PII LLM for detection and masking, tenant isolation and full encryption, and audit-ready logging with access controls for agent decisions.