Reality Defender

Reality Defender helps teams scrutinize sensitive requests by detecting deepfakes in audio, video, and images and identifying AI callers in live interactions. Its approach focuses on giving decision-makers evidence and signals they can use before acting—whether the risk is an AI-generated caller, synthetic speech in an IVR, or manipulated media tied to an important outcome.

The platform is designed to fit into existing review and routing workflows. Instead of forcing disruptive changes, detection results can be used for review, routing, and escalation based on your policies. You can apply findings to manage how requests are authorized, when additional verification is required, and when issues should be escalated.

Key capabilities include exposing deepfakes across multiple modalities and generating detection intelligence for use in different environments—contact centers, virtual meetings, and application workflows. Products include RealCall (synthetic-speech findings in the IVR and live calls), RealMeeting (audio and video analysis during virtual meetings), RealAPI (file-analysis results inside your application), and RealScan (browser review without an integration).

Reality Defender is intended for organizations dealing with high-impact media and communication risks, including financial services, telecommunications, government, legal, media and publishing, healthcare payers, insurance, staffing and recruiting, and identity verification providers. Engagements also include use cases like contact center fraud prevention, meeting security for confidential conversations, hiring protections, and media verification before publication or investigation.

What does Reality Defender detect?

It detects deepfakes in audio, video, and images, and it can identify AI callers during live calls, meetings, and application flows.

How can detection results be used during customer calls?

Synthetic-speech findings in the IVR and live calls can support authorization and routing decisions before an agent handoff.

Does Reality Defender support meeting security?

Yes. RealMeeting analyzes audio and video during virtual meetings to help apply closer review when sensitive information is involved.

Can I use detection inside my own application?

Yes. RealAPI provides file-analysis results to embed detection outcomes into your existing application workflow.

Is there an option for browser-based review without integration?

Yes. RealScan supports browser review of media without needing an integration.

What kinds of organizations is it for?

Reality Defender is built for teams across contact centers, financial services, telecommunications, government, legal, media and publishing, healthcare payers, insurance, staffing and recruiting, and identity verification providers.