Rallied AI

Rallied is an AI agent for MSP service operations that resolves requests directly in your PSA. Instead of only suggesting next steps, Rallied connects to your stack and performs work like password resets, account unlocks, mailbox permissions, and group membership changes—then updates the ticket and notifies the user.

It’s designed for MSP owners and service managers who want L2 and L3 engineers focused on project work instead of repetitive L1/L2 tasks. Rallied also supports triage and dispatch, asking the right questions, setting priority/fields, pulling relevant documentation, and routing requests to the right technician.

Built to deploy quickly, Rallied can be turned on same week after a kickoff and tool connection. It runs autonomously where you allow it, with clear boundaries for when a human needs to step in—so you can expand automation confidently over time.

Does Rallied only suggest what to do, or can it actually complete tasks?

Rallied executes the fix in your environment (for example: password resets, account unlocks, permissions changes), then updates the ticket and notifies the user. The tech doesn’t need to open the request for that work.

What kinds of tickets and requests does Rallied handle for MSPs?

Rallied resolves L1 and L2 style requests such as password resets, account unlocks, mailbox permissions, and group membership changes. It also supports onboarding and offboarding flows and can triage/dispatch by priority and routing.

Can I control which actions Rallied performs automatically?

Yes. You decide what Rallied can do autonomously versus when it should ask a human first. You can expand the automation scope as you get comfortable.

How fast can Rallied be running after kickoff?

After a kickoff call and connecting your tools, Rallied starts working the same week. There’s no 6-month implementation described and no implementation fee.

What does deployment look like if we’ve tried other AI tools before?

Rallied connects to your actual PSA, RMM, and M365 systems and focuses on executing real operational actions (not just generating summaries or recommendations). You should be able to see whether it works within the first week.

Which systems can Rallied connect to?

Rallied connects to PSA and tooling such as ConnectWise, Autotask, HaloPSA, and SuperOps, plus RMMs like Datto RMM and NinjaRMM. It also connects to Microsoft 365 (including Entra ID), Okta, JumpCloud, and Google Workspace, and can pull documentation from IT Glue or Hudu.