FlagUp

FlagUp provides an AI customer support assistant that answers visitor questions directly on your website using your own knowledge. If the assistant isn’t confident, it says so instead of guessing, and it turns the unanswered gap into an editable feedback item for your team to review.

FlagUp’s feedback loop helps you manage what comes through: capture unresolved questions, centralize submissions in a searchable inbox with context and ratings, and (on paid plans) run AI-assisted analysis to label sentiment, group likely duplicates, and score priority. This keeps repetitive questions from disappearing and gives your team a cleaner backlog.

Once you decide what to act on, FlagUp helps close the loop by publishing what’s under review on a public or private roadmap and sharing shipped improvements through a product changelog. It also supports feature requests and suggestion boxes via an in-app widget—so customer input stays organized where you can act on it.

What does FlagUp do for customer support?

FlagUp answers customer questions on your website using your own knowledge base, aiming to resolve requests without routing people to ticket queues or waiting for a human response.

Does the AI assistant ever guess when it doesn’t know the answer?

No—if the assistant can’t answer confidently, it indicates it doesn’t know and turns the knowledge gap into a feedback item your team can review.

How does FlagUp turn unanswered questions into feedback?

When the assistant can’t confidently answer, the visitor’s question becomes a pre-drafted feedback item that can be edited and submitted for your team to track and prioritize.

Where do feedback and feature requests go inside FlagUp?

Items from the in-app widget, your public feedback portal, and suggestion boxes land in one searchable inbox where you can review category, rating, status, priority, votes, and customer context.

Can customers see what happens to their suggestions?

Yes. You can publish a public or private roadmap and share shipped work in a changelog, and the person who submitted feedback can be notified when its status changes.

What types of integrations are available?

On paid plans, FlagUp can push new feedback to tools like Slack, Discord, Jira, Linear, Notion, and Trello. These connections are one-way for sending new items out, not reading messages back in.