Owlish

Owlish helps you run customer support end to end with AI agents built from your existing knowledge. Point Owlish at your help center and documents, and it can answer questions using your content while providing source citations so customers and teams can see what the answers are based on.

Owlish is designed for real support workflows, not just chat. It deploys via an embeddable web widget and supports messaging across multiple channels like Email, WhatsApp, Instagram, Messenger, Telegram, Slack, Google Chat, and Microsoft Teams (plus a public API and an MCP server for developers). When the agent can act, it can run lookups, trigger actions, and book meetings—while keeping responses grounded in what’s available.

Human oversight is built into the loop. Conversations are reviewable, and corrections can be saved as knowledge so the same mistake doesn’t repeat. When an issue is delicate or the agent hesitates, Owlish escalates cleanly to a teammate with the full transcript and context, avoiding dropped threads and re-explaining.

Owlish also tracks performance and learning. You can view CSAT and escalation reasons, detect knowledge gaps, and use feedback to improve outcomes over time. Start free with $0 (no card required), with 25 chat sessions included every month on the Free plan.

What kinds of knowledge sources can Owlish use?

You can connect your website/help-center and upload documents like PDFs, DOCX, and Markdown/CSV. Owlish also supports scheduled auto-sync and rules for what to include or exclude, plus manual Q&A pairs.

Do Owlish answers include citations?

Yes—Owlish grounds its responses in your content and includes citations so the underlying source is inspectable.

How does Owlish handle situations when the agent isn’t sure?

When the agent hesitates or the case is delicate, it can escalate to a human teammate. The handoff includes the full transcript and context to keep the conversation moving.

Which channels can I deploy an Owlish agent to?

You can use an embeddable web widget and deploy across channels including Email, WhatsApp, Instagram, Messenger, Telegram, Slack, Google Chat, and Microsoft Teams.

Is there a free plan?

Yes. Owlish offers a Free plan for $0 with no card required, including 25 chat sessions per month.

Can developers integrate Owlish into their workflows?

Yes. Owlish provides a public REST API with webhooks and also offers an MCP server for developers.