ChatVIA

What is ChatVIA?

ChatVIA is an AI platform that lets you create custom AI chatbots trained on your own content. You can upload documents, websites, and files to train your bot, then deploy it as an embeddable website widget or as a ChatGPT-style knowledge base. The platform is built on open-source LLMs, is hosted entirely in the European Union, GDPR compliant, and designed to avoid vendor lock-in.

How does ChatVIA work?

The process is simple:

• Create: Start by creating an agent (widget or a custom GPT).
• Train: Upload documents, website content, and other data sources to teach your AI about your content.
• Deploy: Embed the chatbot widget on your website or share a direct link to start answering questions 24/7.

Is there a free trial?

Yes. ChatVIA offers a 7-day free trial so you can try all models and features before committing.

What pricing plans does ChatVIA offer and what do they include?

Starter (€39/month, billed yearly)

• 50,000 messages/credits per year
• 3 AI agents
• Embeddable Website Widget
• ChatGPT-style knowledge bases
• 1,000 pages (PDF, Word, Text)
• 1,000 website links
• 300 minutes audio/video
• Basic PDF processing
• 1 team (3 team members)

Standard (€79/month, billed yearly)

• 140,000 messages/credits per year
• 5 AI agents
• Embeddable Website Widget
• ChatGPT-style knowledge bases
• 3,000 pages (PDF, Word, Text)
• 3,000 website links
• 1,200 minutes audio/video
• Advanced PDF with image understanding
• OCR for scanned documents
• Sentiment analysis
• 3 team (10 team members)

Pro (€279/month, billed yearly)

• 500,000 messages/credits per year
• 20 AI agents
• Embeddable Website Widget
• ChatGPT-style knowledge bases
• 10,000 pages (PDF, Word, Text)
• 10,000 website links
• 10,000 minutes audio/video
• Advanced PDF with image understanding
• OCR for scanned documents
• Sentiment analysis
• Tone analysis
• Topic analysis
• Conversation Pulse
• Handoff
• API access
• Custom integrations
• 10 team (100 team members)

What’s included with all plans

• Access to all AI models
• Secure & encrypted platform
• Regular updates & improvements
• Cancel anytime
• No setup fees
• 30-day money-back guarantee

What is included with all plans?

All plans include access to all AI models, a secure and encrypted platform, regular updates, the ability to cancel anytime, no setup fees, and a 30-day money-back guarantee.

Where is my data stored and is ChatVIA GDPR compliant?

ChatVIA is hosted 100% in the European Union. Data processing and storage occur exclusively within EU borders, and your data never leaves the EU. It is GDPR compliant, with no US data processing, and data is encrypted at rest.

What content can I train ChatVIA on and how does training work?

You can train ChatVIA on your own data by uploading documents, connecting websites, and adding other data sources. Training teaches the AI to understand your specific content so it can answer questions accurately about your knowledge base.

What types of files can I upload for training?

You can upload documents such as PDFs, Word, and Text files, as well as websites and other data sources. The platform supports multi-modal content as you move to higher plans (including images in advanced PDF processing) and accommodates audio/video input within plan limits.

How many AI chatbots can I create and how many team members are included per plan?

Starter: up to 3 AI agents with 3 team members; Standard: up to 5 AI agents with 10 team members; Pro: up to 20 AI agents with up to 100 team members.

What AI models does ChatVIA use and is it open source?

ChatVIA uses state-of-the-art open-source AI models, providing 100% privacy and avoiding vendor lock-in.

Can I customize the chatbot’s appearance or widget?

Yes. The chat widget can be customized to match your brand’s look and feel for a consistent customer experience.

Can I embed the chat widget on my website?

Yes. The chat widget is embeddable on your website and can be tailored to your brand.

Does ChatVIA provide tone and sentiment analysis?

Yes. ChatVIA includes tone analysis (detecting tone shifts) and sentiment analysis to flag frustrated users and improve responses.

Can I hand off to a human operator with context?

Yes. ChatVIA supports handoff to a human with full context, ensuring a seamless transition when needed.

What are the plan limits for pages, links, and media?

• Starter: 1,000 pages (PDF, Word, Text), 1,000 website links, 300 minutes of audio/video
• Standard: 3,000 pages, 3,000 website links, 1,200 minutes of audio/video
• Pro: 10,000 pages, 10,000 website links, 10,000 minutes of audio/video

(These limits align with the plan features and are designed to balance training scope with performance.)