ProxyAI

ProxyAI helps businesses run an AI customer-support agent that can answer and assist customers across multiple messaging channels. Deploy one assistant for web chat and popular platforms like WhatsApp, Telegram, and LINE, so customers can get help where they already are—without running separate bots for each channel.

The agent goes beyond basic chat. It can handle real customer conversations, act on requests, escalate when needed, and protect against abuse. When a situation requires human help, ProxyAI supports human handoff with full conversation and relevant order context attached. It also supports helpdesk workflows by turning conversations into tickets your team can work through.

ProxyAI uses your business knowledge to answer customers using “Bot Knowledge,” and it can also support scheduled work via “Agent Tasks.” For businesses that need commerce context, ProxyAI can read order, tracking, and inventory data in real time and provide examples like checking live order status.

ProxyAI is designed for teams that want multichannel support with minimal setup across common platforms (including Shopify, WooCommerce, and Wix). Pricing is pay per use with no subscription fees or monthly minimums. You start with a free bot, and AI usage is metered per conversation with hard spend caps to prevent surprises.

Which channels can I use with the same ProxyAI assistant?

You can use one assistant across supported channels including web chat, WhatsApp, Telegram, LINE, and more such as Messenger, Instagram, Discord, and Vapi voice.

How does ProxyAI hand off to a human when a customer needs help?

When it matters, a real person joins with the full conversation and relevant order context attached so your team can continue without losing details.

Can ProxyAI answer using my own business information?

Yes. It can answer from your business knowledge through Bot Knowledge, and it can also escalate work into helpdesk workflows when needed.

How does ticketing work?

Every conversation can be turned into a ticket your team can work through in the helpdesk workflow.

Is there a monthly subscription or minimum?

No. There are no subscription fees or monthly minimums—ProxyAI is pay per use.

How are costs calculated and can I control spend?

You pay only for real conversations, metered from a prepaid wallet at published per-model rates. Hard spend caps help prevent unexpected costs.