ProxyAI

ProxyAI builds and hosts an AI customer-support assistant for business messaging across multiple channels. Use one assistant on your website, WhatsApp, Telegram, LINE, and additional supported platforms to answer customers from your business knowledge and help quickly resolve common questions.

The assistant can handle real customer conversations, act when needed, escalate to a human with the full conversation context attached, and help protect against abuse. It also supports Helpdesk workflows, Bot Knowledge for answering from your own content, and Agent Tasks for scheduled jobs like sales digests and order/status monitoring.

ProxyAI is designed for merchants and support teams who want multichannel coverage without migrating to a complex setup. It’s compatible with major commerce and storefront options (including Shopify and Wix) and provides examples like checking live order status and transferring chats to a team member when a customer needs help that goes beyond the bot.

Pricing is pay per use with no subscription fees or monthly minimums. You start with a free bot, and AI usage is metered from a prepaid wallet at published per-model rates. You can select and swap models, set a performance/cost ceiling, and only pay for real conversations (idle time costs nothing).

Which channels does ProxyAI support for the same AI assistant?

You can use the same assistant on web chat, WhatsApp, Telegram, LINE, Messenger, Instagram, Discord, and Vapi voice.

How does ProxyAI handle handoff to a human when customers need help?

When it matters, a real person steps in with the full conversation and relevant order context attached, so the team can continue without losing details.

Does ProxyAI charge a monthly subscription?

No. There are no subscription fees or monthly minimums—pricing is pay per use.

How are costs calculated in ProxyAI?

You pay for real conversations only, metered via a prepaid wallet at published per-model rates. Idle time costs nothing, and you can set a spending ceiling.

Can the assistant answer questions using my business information?

Yes. It can use your business knowledge through Bot Knowledge to answer customer questions, and it can also escalate work to helpdesks when needed.

Can I change which AI model ProxyAI uses?

Yes. You can freely select a capable model and swap anytime to fit the job and fine-tune cost.