Denser AI

Denser AI builds an AI customer service agent that helps customers by answering, acting, or handing off to your team. The agent understands what the customer is asking, retrieves the most relevant passage from your approved website content, help center, or documents, and responds with source citations so customers can see where answers come from.

Beyond chat, Denser can take approved actions during the conversation. Depending on your configuration, it can book meetings in chat, look up billing details (read-only after an identity check), run Shopify order workflows (including search and returns), call your API with controlled access to fields the agent may read, and notify your team in Slack. For actions that change something, Denser waits for confirmation before proceeding.

When a request can’t be completed confidently, Denser stops guessing and escalates to a person. The conversation transcript and context come along, so your team can pick up without the customer repeating themselves. Denser’s built-in helpdesk turns escalations into tickets in one shared queue and supports live agent takeover for active chats.

You can deploy the agent across multiple channels—website chat, help page, email, phone, Shopify, and REST API—while using the same knowledge base. Setup is designed to be fast, with deployment options like script, iframe, WordPress plugin, React component, or REST API. Plans include a free option (no credit card, 50 queries per month) and paid plans start at $39/month.

What does Denser AI’s customer support agent do?

It answers customer questions using your approved knowledge with cited sources, can run approved actions in chat, and hands complex or sensitive requests off to your team with the conversation attached.

How does Denser AI keep answers grounded and cite sources?

It retrieves the most relevant passage from your website, help center, or documents and includes the cited source in its responses. If it can’t find an answer or the case needs a person, it escalates instead of guessing.

Can the agent take actions beyond replying?

Yes. It can book in chat, look up billing (read-only), run Shopify order workflows, call your API, and notify your team in Slack. Anything that changes something requires confirmation.

What happens when the bot can’t resolve the request?

Denser stops and escalates to a human. The transcript and context are attached to the handoff, and the escalation can become a ticket in the helpdesk queue.

Which customer channels can Denser AI support?

You can deploy on website chat, help page, email, phone, Shopify, and via REST API. Each channel can be enabled from the same dashboard while sharing the same knowledge base.

What are the free plan and paid pricing options?

There’s a free plan with no credit card and 50 queries per month. Paid plans start at $39/month.