CustomerFlows

CustomerFlows is a lead-focused, AI-powered CRM built for businesses that win work by responding fast—especially Home Services and Tour Operators. It answers new website chat and WhatsApp inquiries in seconds, even when your team is busy, so prospects don’t get lost across phones, inboxes, and spreadsheets.

The platform combines an AI Lead Qualifier with a unified lead workspace. Incoming conversations land in one inbox and each lead moves into a pipeline, with industry-specific questions that capture the details you need before you call back. Deal cards include AI summaries, and you can visualize your workflow from first inquiry to a paid invoice using a drag-and-drop revenue pipeline.

CustomerFlows also helps you understand what marketing actually produces customers. It tracks which Google and Meta ads drive leads by preserving click and campaign context from the first visit, then connects leads and deals to those sources for clearer marketing attribution.

Pricing is flat and predictable, with unlimited contacts on every plan. Starter is $49/month (about $41/month billed yearly) for 1–2 people, Growth is $149/month (about $124/month billed yearly) for teams of 3–10, and Scale is $349/month (about $291/month billed yearly) for teams larger than 10. A 14-day free trial is available with full Growth features and no credit card required. WhatsApp messaging costs are billed by Meta directly (no markup from CustomerFlows).

What does CustomerFlows do for new leads?

CustomerFlows replies to new inquiries on your website chat and WhatsApp within seconds, day or night. The AI asks your qualifying questions and then logs the lead in a single inbox and pipeline.

Does CustomerFlows work across both website chat and WhatsApp?

Yes. Conversations from website chat and WhatsApp are managed together in one centralized inbox experience, with each lead placed into the appropriate pipeline for your workflow.

How does lead qualification work?

You set the qualifying questions that matter to you (for example: job details, location, and timing). As the conversation completes, the filled answers become part of the lead in your pipeline.

Can I see which ads drive leads and deals?

Yes. CustomerFlows preserves the click and campaign context from the first visit, so you can see which Google and Meta ads brought each lead and each deal.

Is there pricing per contact or per user?

There are no per-contact fees. Plans include a set number of team seats, and Growth adds options for extra seats; Scale includes unlimited team seats.

How do WhatsApp message costs work?

Website chat has no message fees. WhatsApp message fees are billed to you by Meta directly, with no markup from CustomerFlows.