RetentionCheck

RetentionCheck helps Stripe founders stop churn from silently capping growth. Connect your Stripe account (or paste cancellation feedback) to get a Churn Health Score (A to F), the trust events breaking retention, and a severity-ranked diagnosis based on the actual reasons customers cancel.

Instead of generic charts or vague suggestions, RetentionCheck grades your cancellations against a diagnostic framework built around four ways trust breaks: Broken Promise, Broken Competence, Broken Reliability, and Broken Attention. You’ll see what’s happening most often, what it’s costing in revenue impact, and what specific change to make next—plus a “false signal” view that separates real drivers from noise.

It’s designed for indie SaaS teams (from founders with $5K to $50K MRR on Stripe) who don’t have a dedicated customer success function and need clarity fast. If you’re the person who reads every cancellation email and still can’t tell whether the issue is pricing, payments, or onboarding, this tool turns cancellation text into an actionable plan.

Start with the Free Grade to run up to three analyses per month and see your A-F score. If you want ongoing deeper breakdowns and scheduled reporting, paid plans are available (Founder: $99/mo or $950/yr; Pro: $249/mo or $2,390/yr for multiple products). If you prefer a full done-for-you diagnosis, you can purchase a Churn Audit for $499 once, delivered within 48 hours.

What does RetentionCheck analyze?

It analyzes churn and cancellation reasons for Stripe-focused B2B SaaS. You can connect Stripe or paste cancellation feedback, then it produces a Churn Health Score plus ranked drivers.

How do I get a Churn Health Score?

Use either one-click Stripe connection or paste your cancellation feedback as plain text. You’ll receive an A-F Churn Health Score and the trust events breaking retention in about 60 seconds.

Can I run the tool without signing up or entering a credit card?

Yes. You can paste cancellations to get a free grade with no signup and no credit card, and you can also connect Stripe for the free analysis.

What “fix” does RetentionCheck give after the analysis?

Each analysis includes one specific recommendation targeted at the trust break driving churn. The goal is to give you a change you can ship immediately and then track weekly as you improve your score.

What’s included in the Free plan?

The Free Grade is $0 to try. It includes up to 3 analyses per month, your A-F grade plus drivers, and CSV export.

What if I want someone else to write the win-back emails?

You can choose the Done For You Churn Audit for $499 once. It delivers the full diagnosis plus win-back emails written and ready to send within 48 hours.