Harmony

Harmony is an AI-native IT service management platform for IT teams. Employees ask for help in Slack or Microsoft Teams, and Harmony’s AI agents handle the request end to end instead of opening a ticket and waiting.

What the agents do:

• Reset passwords and MFA after verifying the employee’s identity
• Grant application and group access, with approval routing to the right manager or owner
• Run onboarding and offboarding from HR events in Workday, HiBob, BambooHR and other HRIS tools
• Recover devices, reclaim licenses and answer IT and HR policy questions from your knowledge base
• Open a ticket with full context when a person is needed, so the IT or HR team picks it up in the same thread

Harmony is a full system of record, not an add-on chatbot. Assets, applications, SaaS licenses, employee records and policies live in the same platform, so the agents work from real data. It connects to 100+ tools across identity, device management, HR, security and existing service desks. It can replace your current ITSM or run alongside Jira Service Management, ServiceNow, Freshservice or Zendesk.

Built for control: every action runs with approvals and permissions enforced in code, every step is logged, and the AI never touches HR or identity systems directly.