Atomicwork

Atomicwork is an AI-native ITSM and ESM platform run by AI Coworkers and governed by your IT team. It’s designed to deliver better service for faster business at lower cost by resolving work end-to-end—not just routing tickets. Employee support, IT operations, and enterprise support workflows are handled by purpose-built AI roles with scoped permissions.

For employees, Atomicwork provides universal AI Coworker support in the tools people already use, including Slack and Microsoft Teams, as well as a web portal. Users can ask for help with everyday needs such as password resets, software access requests, and application support. Atomicwork’s universal AI Coworker handles the rest on the employee’s behalf.

For IT teams, Atomicwork delivers agentic service desk and service automation. AI Coworkers can handle service requests and incidents across the lifecycle—from triage to resolution—while collaborating with other AI Coworkers to address complex issues. It also includes role-based AI Coworkers, lifecycle management, and an AI control plane that provides visibility into what each AI Coworker is doing.

For business leaders and HR/business operations, Atomicwork extends service management into enterprise workflows like onboarding and offboarding, employee self-service, and related business support. Integration and governance are central, with role-scoped access controls and cost/usage governance such as budgets, spend limits, and usage guardrails. Atomicwork supports enterprise integrations including ServiceNow, Slack, Microsoft Teams, Okta, Workday, and Microsoft Entra, plus 100+ other apps.

What is Atomicwork and who is it for?

Atomicwork is an AI-native ITSM and ESM platform for enterprise IT and business teams. It supports employee service requests, IT operations, and business workflows like HR onboarding and employee self-service.

How do AI Coworkers work in service delivery?

AI Coworkers are purpose-built for job roles and can handle work end-to-end, from triage to resolution. For complex issues, AI Coworkers can collaborate with each other to complete the work.

Can employees get help inside Slack and Microsoft Teams?

Yes. Employees can ask for help in Slack and Microsoft Teams, and they can also use a web portal. Common requests like password resets and software access requests are handled by the AI Coworker.

What governance and security controls are included for AI Coworkers?

Atomicwork includes a single AI control plane for visibility, role-based access control with scoped permissions and approvals, and cost/usage governance with budgets, spend limits, and usage guardrails. It also lists security and compliance support including SOC 2, GDPR, HIPAA, CSA STAR, ISO 42001, and others.

Does Atomicwork just route tickets, or can it resolve issues?

It’s built for resolutions rather than just answers. The platform focuses on completing actions like access provisioning, software installation, and incident management—rather than only handing off to another group.

What integrations does Atomicwork support?

Atomicwork integrates with enterprise applications including ServiceNow, Slack, Microsoft Teams, Okta, Workday, and Microsoft Entra, plus 100+ other apps. It’s also described as able to work across chat and other enterprise channels.