Vapi

Vapi is a platform for building, deploying, and improving conversational voice AI agents—so you can move from prompt to production quickly. Configure voice and conversation flow, connect telephony, and use integrations to shape how your agent handles real calls.

The platform focuses on orchestration and visibility. Use unified workflows to manage your voice agents, track what’s working across every call, and surface what isn’t so you can continuously improve the experiences that drive results. With orchestration and real-time monitoring, you can iterate on agent performance based on actual call outcomes.

Vapi is designed for teams shipping voice AI at scale, including organizations that need enterprise-grade deployment capabilities. Get enterprise sign-on options like SSO/OAuth/RBAC, scalable infrastructure for high call volumes, and dedicated deployment support to help you go live. Security and compliance options include SOC 2, HIPAA, and PCI compliance, plus AI guardrails to help prevent hallucinations and protect data integrity.

Plans and pricing details aren’t provided in the available text, but you can contact sales to get started. If you need support, Vapi also provides customer support and guidance for resolving issues with a Vapi agent.

What can I build with Vapi?

You can build conversational voice AI agents and configure their voice and conversation flow. Vapi also supports connecting telephony and integrations so your agents can handle real calls.

How does Vapi help me improve agent performance over time?

Vapi includes real-time monitoring and the ability to track what’s working across calls. You can then identify what isn’t and continuously improve the agent experience.

What enterprise features are available for deploying at scale?

Vapi offers SSO, OAuth, and RBAC for secure access, scalable infrastructure targeted at very high call volumes, and dedicated deployment support to help you launch quickly.

Does Vapi include security and compliance options?

Yes—Vapi lists SOC 2, HIPAA, and PCI compliance. It also includes AI guardrails intended to reduce hallucinations and protect data integrity.

Is there a service-level commitment for reliability?

Vapi references an enterprise support SLA with contractual uptime and performance guarantees, including reserved capacity sized to your volume.

How do I get started if I’m not sure about requirements?

You can get started via the platform and contact sales for help. Customer support is also available, including support for resolving issues with a Vapi agent.