AI Customer Feedback Tool
What is Zigpoll?
Zigpoll is a no‑code survey and feedback tool for websites and Shopify that helps you collect customer insights, optimize the customer journey, and surface AI-driven insights from survey responses. It supports on-site, post-purchase, and targeted surveys, with multilingual options, AI analysis, and new synthetic market research capabilities.
How does Zigpoll help optimize eCommerce purchases?
Zigpoll enhances the eCommerce purchase process with post-purchase surveys that typically achieve high response rates. By targeting moments like post-fulfillment and abandoned checkout, it helps you uncover issues in the customer journey, refine landing pages, improve products, and ultimately increase conversions.
Can Zigpoll surveys be translated into multiple languages?
Yes. Zigpoll supports multi-language surveys with auto-translation so you can reach global audiences. This capability helps minimize language barriers and capture feedback from customers around the world.
What makes Zigpoll's AI features beneficial for analyzing survey responses?
Zigpoll's AI automatically analyzes responses and surfaces actionable insights, especially from open-ended feedback. It highlights trends and key data points, and it includes an AI chat interface to answer questions in plain English using your own data.
Do I need a developer to install Zigpoll?
No. Zigpoll is designed for quick, no‑code setup. It can be installed with one-click Shopify integration or by embedding a code snippet on any website, and most stores go live in minutes.
How do I install Zigpoll?
Step 1: Install Zigpoll via the Shopify app or embed the Zigpoll code on your site. Step 2: Set up surveys using ready-made templates or build your own. Step 3: Let Zigpoll’s AI analyze responses and surface insights in real time.
What types of questions can I use with Zigpoll?
Zigpoll offers 10+ question types designed to maximize engagement. You can use branching logic to dig deeper into specific answers and apply display conditions. You can also offer discounts or incentives to boost completion rates.
How can I deliver Zigpoll surveys and target them?
Deliver surveys via email, SMS, or on-site popups. You can target by behavior, purchase history, or customer segment, and trigger surveys from Shopify events, Klaviyo flows, or custom rules. Surveys can be personalized using customer data.
Can Zigpoll be installed on all websites?
Yes. Zigpoll works with any website, not just Shopify. You can install via the Shopify app or by adding Zigpoll’s embed code to any site.
Can I customize Zigpoll's appearance, timing, and frequency?
Yes. You can customize the survey styling, control when Zigpoll shows up, and set how many times a user sees the same survey.
Can I have multiple surveys on my website?
Yes. Zigpoll supports multiple surveys on your site, allowing you to run different surveys for different audiences or pages.
Is there a free plan, and what’s included?
Yes. Zigpoll offers a free plan (Lite) with limited features, including a capped number of responses and emails per month, but access to essential survey creation and unlimited surveys.
What pricing plans are available and what’s included?
- Lite (Free): 100 responses/mo; 100 emails/mo; flexible question formats; custom survey styling; 100 synthetic responses; unlimited surveys.
- Basic ($10/mo): 200 responses/mo; 1,000 emails/mo; 2 team members; installation support; option to hide Zigpoll branding.
- Standard ($25/mo): 500 responses/mo; 2,500 emails/mo; 4 team members; 500 SMS messages; installation support; option to hide Zigpoll branding.
- Plus ($50/mo): 1,000 responses/mo; 5,000 emails/mo; 8 team members; 1,000 SMS messages; copywriting support.
- Advanced ($97/mo): 2,000 responses/mo; 10,000 emails/mo; 3,000 synthetic responses; API & MCP access.
- Pro ($100/mo): Unlimited responses; 10,000 emails/mo; 20 team members; 2,000 SMS messages; copywriting support; 24-hour support.
- Ultimate ($194/mo): Unlimited responses; 10,000 emails/mo; 5,000 synthetic responses; API & MCP access; custom domain name.
- Free forever option is available on the Lite level; cancel anytime; annual billing with savings is offered on higher plans.
Do you offer white-label options?
White-label support is available on select plans, enabling you to present Zigpoll’s surveys under your own branding.
What is Synthetic Market Research, and how does it work in Zigpoll?
Synthetic Market Research is a feature that lets you build surveys with any question type, define detailed audience profiles (or choose from templates), and collect responses quickly. It provides hundreds of completions in minutes, supports 94+ languages, preserves your survey logic, and feeds results into Zigpoll’s analytics and AI insights. You can preview and test flows before real customers see the survey.
Can Zigpoll connect to AI assistants like ChatGPT or Claude?
Yes. Zigpoll is AI-ready and can connect to AI assistants via its Model Context Protocol server. You can query responses, analyze trends, and surface insights through natural language. Zigpoll also supports interactions with AI tools such as Claude, ChatGPT, and more.
How does Zigpoll handle privacy, security, and data protection?
Zigpoll includes privacy and security features such as data encryption (HTTPS), GDPR compliance, anonymous responses option, customizable privacy settings (IP collection, response tracking, multi-submission controls), and data retention controls with export and permanent deletion options. Always review Zigpoll’s privacy documentation to tailor settings to your requirements.
Can Zigpoll share insights with other tools or platforms?
Yes. Zigpoll allows sharing insights across your favorite tools, helping you integrate survey results into your existing workflows.
How can I get in touch for custom support or enterprise needs?
Zigpoll offers options for custom support. You can contact Zigpoll to discuss tailored assistance or enterprise solutions.
